Store Q&A

Online Store:

Out of stock items? What if the item I’m interested in is no longer available?

New and trendy items can sell out fast but don’t fret, we restock items fairly quickly! Simply send us an email at hello@themomempire.com of the item you’re needing and we will notify you as soon as the item is back in stock!

What should I do if I receive my item in the wrong size or color?

Please double-check all order details before submitting the order to ensure that you are ordering the correct size and color. If by mistake we send you the wrong item, do not worry, we are all about making things right! Simply send us an email at hello@themomempire.com and we will send instructions on how to get the item exchanged as quickly as possible (please see our return and exchange policy for more information)

Why is the color of my item different than what I saw online?

Please note that the camera’s perspective and the settings on your computer lighting may cause a small color difference. We will do our best to ensure that the color matches what you receive, but please be aware that due to the brightness or darkness of your computer screen, the color may be slightly lighter or darker than depicted on our site. We apologize for any inconvenience this may cause.

Do you have any physical store locations?

Not at this time.

Where are your products made?

With the exception of our Mom Shop items (hand-made items created and sold by our mompreneurs), all of our products are made and shipped from China.

How do I use my discount code?

Aren’t those the best? If you have a discount coupon or coupon code, when you go to the “check out” page, you will see an option to input the coupon code. The discounted price will then be reflected at checkout before your payment is finalized.

Why was my order canceled?

While this is very rare, due to unforeseen events such as an item suddenly going out of stock or no longer available, the item(s) you ordered may be canceled. In the event that this happens, we will notify you within 24-48 hours with more information. If your order contains additional items that are available, those items will still be shipped to you and the unavailable item(s) will be removed from your order and refunded.

I need to make a change to my order after it has been placed, how do I do that?

No problem at all! If you need to change or cancel your order, please contact us immediately at hello@themomempire.com. We often process and ship orders quickly, so the sooner you reach out, the better! Once the parcel is processed and sent to the post office, we are unable to make any changes.

Where can I get more information on a product?

We try to publish as much information as we can about every product to ensure customer satisfaction. The product page for every item will include the size of the item, a detailed description, care instructions, and many images. If you need any additional information, please send us an email and we will do our best to find that information for you.


 

Payment:

What payment methods do you accept?

We like to offer a variety of payment options including debit or credit cards such as Visa, MasterCard, and American Express, and PayPal.

Is my information safe when making a purchase?

We take security very seriously, and to prevent fraud, all credit and debit card purchases are subject to validation and authorization by both us and the cardholders.

We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server. None of your credit card details will be revealed.

During checkout, when you enter your credit card & personal information at our online store, you are passing the information securely to us, using secure socket layer technology (SSL). Trust us, your personal information will remain safe and secure!

Why was my credit card refused?

There are a few reasons why this could happen:

The card may have expired. Check that your card is still valid.

You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase limit.

You may have entered some information incorrectly. Check that you have filled in all the required fields correctly.

Make sure you’re using the latest version of your web browser. Please clear the cache and cookies and restart your browser and then try again.

Why was I charged twice?

Your credit card will only be charged once after your order ships. If you recently placed your order, what you are seeing on your bank account is an authorization. This is a common bank practice, handling credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear (depending on your bank, usually within 48 – 72 hours). If you need help speeding up the process, you can contact the issuing bank of your credit card.

For any additional questions, please send us an email at hello@themomempire.com. We are happy to help!